Return Policy

Returns & Refunds Policy

​Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail, and the particular offending provision in our Returns Policy will be deemed inapplicable.

​Returns & Exchanges

We want every collector to adore their pieces! If you are unhappy with your order, please let us know. Our policy gives you 30 calendar days from your purchase date to return or exchange an item bought online with a valid receipt. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

​To be eligible for a return or exchange, items must be returned in re-saleable condition:

  • ​Unused and in the exact condition you received it.
  • ​In the original packaging.
  • ​Includes all original accessories, labels, packaging materials, and any included bonus items or free gifts.

​Please note: To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

​Refund Processing

Once your returned item is received and inspected, we will send you an email notification to confirm we have received it, along with the approval status of your refund.

​Upon approval:

  • ​Your refund will be processed automatically to your credit card or original method of payment within 14 calendar days.
  • ​If you paid for standard delivery, the cost of standard shipping will also be refunded.

​Partial Refunds

There are specific situations where only partial refunds may be granted:

  • ​Products showing obvious signs of use.
  • ​Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • ​Any item returned more than 30 days after delivery.

​Late or Missing Refunds

If you haven’t received your refund after approval:

  • ​Double-check your bank account statement.
  • ​Contact your credit card company, it may take a few business days before your refund is officially posted.
  • ​Contact your bank, as processing times can vary.

​If you have completed all of these steps and still have not received your refund, please reach out to our team directly at info@bratzcollectorsvault.com.